Refunds & Returns
Sealed, consumable botanical products cannot be restocked once they leave our facility, so our returns process is narrower than a typical retailer’s. Where the fault is ours, we make it right without an argument. Here is exactly how that works.
What We Will Replace Or Refund
- Damaged in transit. Crushed tablets, broken seals or leaked packaging — replaced at no cost.
- Incorrect item sent. Wrong strength, wrong flavour or wrong count — replaced at no cost, and you do not need to send the original back.
- Product does not match its label. If a certificate of analysis shows your batch differs from the stated potency, tell us and we will refund in full.
- Parcel lost by the carrier. Once the carrier confirms loss, we reship or refund at your choice.
- Missing items. Short-shipped orders are completed or refunded for the missing portion.
What We Cannot Accept
- Change of mind on an opened product. Once a seal is broken we cannot resell it, and hygiene rules prevent us from accepting it back.
- Flavour preference after opening. We publish detailed flavour descriptions on every product page for this reason.
- Unopened returns outside 30 days. Sealed, unused items in original packaging may be returned within 30 days of delivery; the customer covers return shipping and the original shipping charge is not refunded.
How To Start A Return
- Email [email protected] with your order number.
- For damage or incorrect items, include a photo of the product and packaging. This speeds things up considerably and usually removes the need to ship anything back.
- We respond within one business day with either a replacement confirmation or a refund.
Refund Timing
Approved refunds are issued to the original payment method. Depending on your bank or card issuer, the funds normally appear within three to seven business days of us processing them. We will email you the moment the refund is issued on our side.
Cancelled Orders
Orders can be cancelled free of charge at any point before dispatch. Once a parcel has been scanned by the carrier we cannot recall it, but you may refuse delivery and we will refund on its return.
Chargebacks
If something has gone wrong, email us before opening a dispute with your bank. A chargeback freezes the refund process and takes considerably longer than a direct resolution. We would rather fix it in a day.